Councillor Links

Welcome, to your members portal

Here you will find useful links and the most commonly reported issues.

Please note, this service is not to be used by members for their own personal requests, or for requests on behalf of family members. Any personal requests should be logged via the Council’s website (opens in a new tab)

Initially your constituent should report any problem themselves. If you need to make a service request, please use the links below.

Reporting via a service request will mean the issue will be allocated to the relevant team straight away. DSU can then concentrate on general enquiries via the enquiry system which are allocated to the relevant service for a reply within the 7-day deadline.

Useful links

Report a problem / request a service

If you would like to make a service request use the links below. If the service request is not listed, please email the Democratic Services Unit – providing as much information as possible.

Report missed bin collection

Remember that we collect your bins anytime from 6am. Please do not report a missed collection until after 2pm (3pm for hygiene/nappy waste) to give the crews enough time to have completed your area.

Report fly tipping

Fly-tipping is a criminal offence and if caught you could be fined up to £50,000 or face imprisonment. If you see someone fly tipping please report it to us as soon as possible. We aim to remove fly-tipping within 10 working days (sooner depending on what’s been fly tipped or location)

Report an abandoned vehicle

To help us deal with an abandoned vehicle quickly please provide as much detail as possible such as; make, model and colour, vehicle registration, condition of the vehicle and the exact location. If the vehicle is on Public Land and deemed to be abandoned, it will be removed after a period of seven days. If the vehicle is on Private Land and deemed to be abandoned, the vehicle will be removed after a period of fifteen days and after consent has been obtained from the landowner.

Report a litter problem

Help keep our county clean by reporting any litter, or if you see someone dropping litter. Please provide as much detail as possible, such as location and any images you may have. There is a 10-working day response time (sooner if glass).

Report a faulty streetlight

We carry out regular inspections but if you discover a faulty streetlight, please report it as it will help us to prioritise repairs. Repairs will be carried out 15 working days of the fault being reported and within 20 working days if the fault cannot be repaired on the first visit.

Housing repairs

If you are reporting on behalf of one of our tenants, you can request a repair with us to let us know what needs repairing in their home. Response times are dealt with, in priority order.

Priority categories are available on the website.

Report a breach of planning

If you are aware of any work that has not received planning permission or is failing to comply with conditions attached to a planning permission application, please get in touch.

Flooding / blocked drains on the highway

Let us know about flooding or a blocked drain on the highway. Incidents will be dealt with in priority order depending on the severity of the flood.

Report a pothole

Let us know about a pothole that may be a hazard to road users. Response times will vary depending upon the size, depth and location of the damage.